Do you need Assistance?
We are by your side. Always. Worldwide.
Rely on our technical team for remote support, on-site assistance , spare parts, and software updates. We ensure rapid response times. Idromec Shear Balers and Scrap Balers are engineered for high performance and longevity. However, when support is needed, we are ready to assist. Our service is flexible, efficient, and focused on one goal: minimizing machine downtime.
TECHNICAL SUPPORT
Phone and online assistenza for problem diagnostics.
REMOTE ASSISTANCE
Remote intervention on the machine software (I.R.C. System).
ON-SITE SERVICE
Specialised technicians at your premises, worldwide and fast.
GENUINE SPARE PARTS
Components always in stock and express shipping.
RAPID TAILORED ASSISTANCE
Our qualified internal team and a selected network of partners allow us to offer support based on your specific needs:
- Remote or telephone diagnostics.
- On-site assistance.
- Centralised service management.
Note: All requests are managed through our HQ to ensure effective evaluation and sorting.
Genuine spare parts always in stock
In our central warehouse, we maintain a permanent stock of:
- All spare parts for machines currently in production.
- Over 90% of spare parts for out-of-production machines (last 20 years). The remainder is manufactured or sourced rapidly thanks to our production flexibility.
Service built around your operations
Whether you manage a plant in Europe or anywhere else in the world, we offer:
- Qualified technical interventions.
- Guaranteed genuine spare parts.
- Consultancy and support for machine management.
Every request is evaluated by an Idromec technician to propose the best solution for your case.
Need support or a spare part?
Contact us using the dedicated form: we will reply as soon as possible
Is your remote control system active?
I.R.C. (Idromec Remote Control): Monitor production status in real-time and check the shear baler operation wherever you are.
Frequently Asked Questions
What types of support does Idromec offer?
Idromec provides technical support, either remotely or on-site, depending on the severity of the issue and the type of machine. Each request is handled by our head office, which will assess the most appropriate course of action, to get your machine, up and running again.
Is support available internationally?
Yes, through a wide service net coordinated by the main customer service center in Italy
What are the response times for technical interventions?
After diagnosis, our team will respond with a time scale for the repair.
Are spare parts always in stock?
Dispatch takes place within 1-2 working days from point of order.
How can I order a spare part?
Simply send a request specifying the Machine Model, Serial Number, and, if possible, a picture of the part. This allows us to identify the correct component quickly.
What happens if my area is not covered by a service centre?
Even without a local service partner, Idromec can assist directly with its own technicians. Alternatively, we provide instructions and the necessary parts to resolve the issue as efficiently as possible.