What types of support does Idromec offer?
Idromec provides technical support, either remotely or on-site, depending on the severity of the issue and the type of machine. Each request is handled by our head office, which will assess the most appropriate course of action, to get your machine, up and running again.
Is support available internationally?
Yes, through a wide service net coordinated by the main customer service center in Italy
What are the response times for technical interventions?
After diagnosis, our team will respond with a time scale for the repair.
Are spare parts always in stock?
Dispatch takes place within 1-2 working days from point of order.
How can I order a spare part?
Simply send a request specifying the Machine Model, Serial Number, and, if possible, a picture of the part. This allows us to identify the correct component quickly.
What happens if my area is not covered by a service centre?
Even without a local service partner, Idromec can assist directly with its own technicians. Alternatively, we provide instructions and the necessary parts to resolve the issue as efficiently as possible.